{"id":2625,"date":"2026-07-20T08:48:39","date_gmt":"2026-07-20T08:48:39","guid":{"rendered":"https:\/\/grata.ro\/formen\/?page_id=2625"},"modified":"2026-07-20T08:48:39","modified_gmt":"2026-07-20T08:48:39","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/grata.ro\/formen\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"72\" data-end=\"253\">Prezenta Politic\u0103 de retur se aplic\u0103 produselor comandate online prin intermediul magazinului <strong data-start=\"166\" data-end=\"183\">Grata For Men<\/strong>, disponibil la adresa <strong data-start=\"206\" data-end=\"234\"><a class=\"decorated-link\" href=\"https:\/\/grata.ro\/formen\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"208\" data-end=\"232\">https:\/\/grata.ro\/formen\/<\/a><\/strong> \u0219i administrat de:<\/p>\n<p data-start=\"255\" data-end=\"495\"><strong data-start=\"255\" data-end=\"278\">GRATA INVEST S.R.L.<\/strong><br data-start=\"278\" data-end=\"281\" \/>Sediul social: jud. Constan\u021ba, municipiul Constan\u021ba, Strada C\u0103lug\u0103reni nr. 5, camera nr. 4<br data-start=\"371\" data-end=\"374\" \/>CUI: <strong data-start=\"379\" data-end=\"391\">48041927<\/strong><br data-start=\"391\" data-end=\"394\" \/>Nr. Registrul Comer\u021bului: <strong data-start=\"420\" data-end=\"437\">J13\/1396\/2023<\/strong><br data-start=\"437\" data-end=\"440\" \/>E-mail: <strong data-start=\"448\" data-end=\"467\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"450\" data-end=\"465\">office@grata.ro<\/a><\/strong><br data-start=\"467\" data-end=\"470\" \/>Telefon: <strong data-start=\"479\" data-end=\"495\">0799 955 572<\/strong><\/p>\n<h2 data-section-id=\"qlqr5c\" data-start=\"497\" data-end=\"523\">1. Dreptul de retragere<\/h2>\n<p data-start=\"525\" data-end=\"697\">Conform O.U.G. nr. 34\/2014, consumatorul are dreptul s\u0103 se retrag\u0103 din contractul \u00eencheiat la distan\u021b\u0103, f\u0103r\u0103 s\u0103 precizeze motivele, \u00een termen de <strong data-start=\"670\" data-end=\"696\">14 zile calendaristice<\/strong>.<\/p>\n<p data-start=\"699\" data-end=\"856\">Termenul de 14 zile \u00eencepe din ziua \u00een care consumatorul sau o persoan\u0103 indicat\u0103 de acesta, alta dec\u00e2t transportatorul, intr\u0103 \u00een posesia fizic\u0103 a produsului.<\/p>\n<p data-start=\"858\" data-end=\"1002\">Dac\u0103 printr-o singur\u0103 comand\u0103 sunt achizi\u021bionate mai multe produse care sunt livrate separat, termenul \u00eencepe \u00een ziua primirii ultimului produs.<\/p>\n<p data-start=\"1004\" data-end=\"1225\">Dreptul legal de retragere se aplic\u0103 persoanelor fizice care cump\u0103r\u0103 produse \u00een calitate de consumatori. \u00cen cazul comenzilor efectuate de persoane juridice, condi\u021biile de retur se stabilesc separat, prin acordul p\u0103r\u021bilor.<\/p>\n<h2 data-section-id=\"12g5fkd\" data-start=\"1227\" data-end=\"1256\">2. Cum se solicit\u0103 returul<\/h2>\n<p data-start=\"1258\" data-end=\"1398\">Pentru exercitarea dreptului de retragere, Clientul trebuie s\u0103 transmit\u0103 o solicitare neechivoc\u0103 \u00eenainte de expirarea termenului de 14 zile.<\/p>\n<p data-start=\"1400\" data-end=\"1431\">Solicitarea poate fi transmis\u0103:<\/p>\n<ul data-start=\"1433\" data-end=\"1571\">\n<li data-section-id=\"fxq0w8\" data-start=\"1433\" data-end=\"1470\">prin e-mail la <strong data-start=\"1450\" data-end=\"1469\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1452\" data-end=\"1467\">office@grata.ro<\/a><\/strong>;<\/li>\n<li data-section-id=\"188a7dx\" data-start=\"1471\" data-end=\"1503\">telefonic la <strong data-start=\"1486\" data-end=\"1502\">0799 955 572<\/strong>;<\/li>\n<li data-section-id=\"18875w9\" data-start=\"1504\" data-end=\"1571\">prin formularul de retragere prezentat la finalul acestei pagini.<\/li>\n<\/ul>\n<p data-start=\"1573\" data-end=\"1620\">Solicitarea trebuie s\u0103 con\u021bin\u0103, pe c\u00e2t posibil:<\/p>\n<ul data-start=\"1622\" data-end=\"1895\">\n<li data-section-id=\"bzbtmg\" data-start=\"1622\" data-end=\"1655\">numele \u0219i prenumele Clientului;<\/li>\n<li data-section-id=\"fjoz99\" data-start=\"1656\" data-end=\"1675\">num\u0103rul comenzii;<\/li>\n<li data-section-id=\"11vrwr2\" data-start=\"1676\" data-end=\"1701\">data primirii comenzii;<\/li>\n<li data-section-id=\"1ssknvn\" data-start=\"1702\" data-end=\"1757\">produsul sau produsele care urmeaz\u0103 s\u0103 fie returnate;<\/li>\n<li data-section-id=\"p0zvhv\" data-start=\"1758\" data-end=\"1779\">num\u0103rul de telefon;<\/li>\n<li data-section-id=\"8w6uj3\" data-start=\"1780\" data-end=\"1810\">op\u021bional, motivul returului;<\/li>\n<li data-section-id=\"1vg02l1\" data-start=\"1811\" data-end=\"1895\">contul IBAN, dac\u0103 rambursarea nu poate fi realizat\u0103 prin metoda ini\u021bial\u0103 de plat\u0103.<\/li>\n<\/ul>\n<p data-start=\"1897\" data-end=\"2026\">Comunicarea deciziei de retragere \u00eenainte de expirarea termenului de 14 zile este suficient\u0103 pentru respectarea termenului legal.<\/p>\n<h2 data-section-id=\"13uvo27\" data-start=\"2028\" data-end=\"2065\">3. Expedierea produselor returnate<\/h2>\n<p data-start=\"2067\" data-end=\"2230\">Dup\u0103 comunicarea deciziei de retragere, produsele trebuie expediate f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i \u00een cel mult <strong data-start=\"2180\" data-end=\"2206\">14 zile calendaristice<\/strong> de la data notific\u0103rii.<\/p>\n<p data-start=\"2232\" data-end=\"2262\">Produsele vor fi expediate la:<\/p>\n<p data-start=\"2264\" data-end=\"2386\"><strong data-start=\"2264\" data-end=\"2287\">GRATA INVEST S.R.L.<\/strong><br data-start=\"2287\" data-end=\"2290\" \/>Strada C\u0103lug\u0103reni nr. 5, camera nr. 4<br data-start=\"2327\" data-end=\"2330\" \/>Constan\u021ba, jude\u021bul Constan\u021ba<br data-start=\"2358\" data-end=\"2361\" \/>Telefon: <strong data-start=\"2370\" data-end=\"2386\">0799 955 572<\/strong><\/p>\n<p data-start=\"2388\" data-end=\"2504\">Clientul trebuie s\u0103 ambaleze corespunz\u0103tor produsele, astfel \u00eenc\u00e2t acestea s\u0103 fie protejate pe durata transportului.<\/p>\n<p data-start=\"2506\" data-end=\"2652\">Nu se accept\u0103 colete expediate cu plata ramburs. Contravaloarea produselor returnate nu va fi restituit\u0103 de curier \u00een momentul pred\u0103rii coletului.<\/p>\n<p data-start=\"2654\" data-end=\"2789\">Clientul este rugat s\u0103 p\u0103streze documentul care dovede\u0219te expedierea \u0219i num\u0103rul de urm\u0103rire al coletului p\u00e2n\u0103 la finalizarea returului.<\/p>\n<h2 data-section-id=\"2bbcxa\" data-start=\"2791\" data-end=\"2826\">4. Costul transportului de retur<\/h2>\n<p data-start=\"2828\" data-end=\"2942\">Costurile directe aferente return\u0103rii produselor sunt suportate de Client, conform art. 14 din O.U.G. nr. 34\/2014.<\/p>\n<p data-start=\"2944\" data-end=\"3027\">Clientul poate folosi orice serviciu de curierat care permite urm\u0103rirea expedierii.<\/p>\n<p data-start=\"3029\" data-end=\"3089\">Costul returului va fi suportat de GRATA INVEST S.R.L. dac\u0103:<\/p>\n<ul data-start=\"3091\" data-end=\"3315\">\n<li data-section-id=\"19nb898\" data-start=\"3091\" data-end=\"3138\">produsul primit este diferit de cel comandat;<\/li>\n<li data-section-id=\"obutam\" data-start=\"3139\" data-end=\"3207\">produsul prezint\u0103 o neconformitate existent\u0103 la momentul livr\u0103rii;<\/li>\n<li data-section-id=\"m32xuw\" data-start=\"3208\" data-end=\"3256\">produsul a fost deteriorat \u00eenainte de livrare;<\/li>\n<li data-section-id=\"1m064j0\" data-start=\"3257\" data-end=\"3315\">societatea accept\u0103 \u00een mod expres s\u0103 suporte transportul.<\/li>\n<\/ul>\n<h2 data-section-id=\"1124m33\" data-start=\"3317\" data-end=\"3350\">5. Starea produselor returnate<\/h2>\n<p data-start=\"3352\" data-end=\"3479\">Consumatorul are dreptul s\u0103 verifice \u0219i s\u0103 probeze produsul \u00een aceea\u0219i m\u0103sur\u0103 \u00een care ar putea s\u0103 o fac\u0103 \u00eentr-un magazin fizic.<\/p>\n<p data-start=\"3481\" data-end=\"3525\">Produsele trebuie returnate, pe c\u00e2t posibil:<\/p>\n<ul data-start=\"3527\" data-end=\"3880\">\n<li data-section-id=\"63z1dy\" data-start=\"3527\" data-end=\"3584\">f\u0103r\u0103 urme de purtare, lovire, zg\u00e2riere sau deteriorare;<\/li>\n<li data-section-id=\"1z7vdi\" data-start=\"3585\" data-end=\"3631\">f\u0103r\u0103 modific\u0103ri efectuate ulterior livr\u0103rii;<\/li>\n<li data-section-id=\"1heci0i\" data-start=\"3632\" data-end=\"3695\">\u00eempreun\u0103 cu accesoriile, certificatul \u0219i documentele primite;<\/li>\n<li data-section-id=\"1bwwv28\" data-start=\"3696\" data-end=\"3779\">cu etichetele, sigiliile \u0219i elementele de protec\u021bie intacte, dac\u0103 acestea exist\u0103;<\/li>\n<li data-section-id=\"1wwc7sb\" data-start=\"3780\" data-end=\"3880\">\u00een ambalajul \u00een care au fost livrate sau \u00eentr-un ambalaj care asigur\u0103 o protec\u021bie corespunz\u0103toare.<\/li>\n<\/ul>\n<p data-start=\"3882\" data-end=\"3956\">Lipsa ambalajului original nu anuleaz\u0103 automat dreptul legal de retragere.<\/p>\n<p data-start=\"3958\" data-end=\"4157\">Clientul este responsabil numai pentru diminuarea valorii produsului rezultat\u0103 din manipul\u0103ri care dep\u0103\u0219esc ceea ce este necesar pentru stabilirea naturii, caracteristicilor \u0219i func\u021bion\u0103rii acestuia.<\/p>\n<p data-start=\"4159\" data-end=\"4385\">\u00cen cazul \u00een care produsul prezint\u0103 urme de purtare, deterior\u0103ri, zg\u00e2rieturi, deform\u0103ri, modific\u0103ri sau accesorii lips\u0103, GRATA INVEST S.R.L. poate diminua suma rambursat\u0103 propor\u021bional cu reducerea dovedit\u0103 a valorii produsului.<\/p>\n<p data-start=\"4387\" data-end=\"4465\">Orice diminuare a sumei rambursate va fi justificat\u0103 \u0219i comunicat\u0103 Clientului.<\/p>\n<h2 data-section-id=\"1pa2ca4\" data-start=\"4467\" data-end=\"4494\">6. Produse personalizate<\/h2>\n<p data-start=\"4496\" data-end=\"4625\">Produsele Grata For Men pot include bijuterii personalizate, realizate dup\u0103 dimensiunile sau specifica\u021biile prezentate de Client.<\/p>\n<p data-start=\"4627\" data-end=\"4791\">Conform art. 16 din O.U.G. nr. 34\/2014, dreptul de retragere nu se aplic\u0103 produselor confec\u021bionate dup\u0103 specifica\u021biile consumatorului sau personalizate \u00een mod clar.<\/p>\n<p data-start=\"4793\" data-end=\"4851\">Prin urmare, nu pot fi returnate pentru simpla r\u0103zg\u00e2ndire:<\/p>\n<ul data-start=\"4853\" data-end=\"5241\">\n<li data-section-id=\"1k1n52h\" data-start=\"4853\" data-end=\"4897\">bijuteriile gravate la cererea Clientului;<\/li>\n<li data-section-id=\"1iw43rc\" data-start=\"4898\" data-end=\"4974\">bijuteriile cu ini\u021biale, nume, mesaje, simboluri sau date alese de Client;<\/li>\n<li data-section-id=\"1cqxezt\" data-start=\"4975\" data-end=\"5045\">produsele realizate \u00eentr-o dimensiune special\u0103 solicitat\u0103 de Client;<\/li>\n<li data-section-id=\"gv2qrr\" data-start=\"5046\" data-end=\"5097\">produsele modificate dup\u0103 indica\u021biile Clientului;<\/li>\n<li data-section-id=\"1ksf31t\" data-start=\"5098\" data-end=\"5163\">produsele realizate la comand\u0103 dup\u0103 o configura\u021bie individual\u0103;<\/li>\n<li data-section-id=\"jy1zr9\" data-start=\"5164\" data-end=\"5241\">produsele care nu mai pot fi rev\u00e2ndute din cauza personaliz\u0103rii solicitate.<\/li>\n<\/ul>\n<p data-start=\"5243\" data-end=\"5436\">Faptul c\u0103 un produs este lucrat manual nu elimin\u0103 automat dreptul de retur. Excep\u021bia este aplicabil\u0103 atunci c\u00e2nd produsul a fost realizat sau personalizat \u00een mod clar dup\u0103 cerin\u021bele Clientului.<\/p>\n<p data-start=\"5438\" data-end=\"5598\">Excluderea de la retur nu afecteaz\u0103 drepturile Clientului \u00een cazul \u00een care produsul personalizat este neconform, defect sau diferit de specifica\u021biile acceptate.<\/p>\n<h2 data-section-id=\"10lwteg\" data-start=\"5600\" data-end=\"5644\">7. Produse exceptate din motive de igien\u0103<\/h2>\n<p data-start=\"5646\" data-end=\"5814\">Nu pot fi returnate produsele sigilate care nu sunt adecvate return\u0103rii din motive reale de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103 \u0219i care au fost desigilate dup\u0103 livrare.<\/p>\n<p data-start=\"5816\" data-end=\"5860\">Aceast\u0103 excep\u021bie se aplic\u0103 numai produselor:<\/p>\n<ul data-start=\"5862\" data-end=\"6033\">\n<li data-section-id=\"1xtkly3\" data-start=\"5862\" data-end=\"5924\">livrate \u00eentr-un ambalaj sau cu un sigiliu special de igien\u0103;<\/li>\n<li data-section-id=\"1rxv0yn\" data-start=\"5925\" data-end=\"6033\">care, prin natura lor, nu mai pot fi comercializate \u00een condi\u021bii de siguran\u021b\u0103 dup\u0103 \u00eendep\u0103rtarea sigiliului.<\/li>\n<\/ul>\n<p data-start=\"6035\" data-end=\"6136\">Produsele standard nu pot fi excluse de la retur doar pentru c\u0103 au fost probate \u00een limite rezonabile.<\/p>\n<h2 data-section-id=\"167kff7\" data-start=\"6138\" data-end=\"6163\">8. Rambursarea sumelor<\/h2>\n<p data-start=\"6165\" data-end=\"6274\">\u00cen cazul unei retrageri valabile, GRATA INVEST S.R.L. va rambursa sumele achitate pentru produsele returnate.<\/p>\n<p data-start=\"6276\" data-end=\"6376\">Dac\u0103 este returnat\u0103 \u00eentreaga comand\u0103, se ramburseaz\u0103 \u0219i costul livr\u0103rii standard oferite de magazin.<\/p>\n<p data-start=\"6378\" data-end=\"6396\">Nu se ramburseaz\u0103:<\/p>\n<ul data-start=\"6398\" data-end=\"6819\">\n<li data-section-id=\"1af51jw\" data-start=\"6398\" data-end=\"6486\">costul transportului de retur, dac\u0103 returul nu este cauzat de o eroare a V\u00e2nz\u0103torului;<\/li>\n<li data-section-id=\"cvlt1x\" data-start=\"6487\" data-end=\"6593\">costurile suplimentare rezultate din alegerea unei metode de livrare mai scumpe dec\u00e2t livrarea standard;<\/li>\n<li data-section-id=\"1hk7k77\" data-start=\"6594\" data-end=\"6663\">diferen\u021ba corespunz\u0103toare diminu\u0103rii dovedite a valorii produsului;<\/li>\n<li data-section-id=\"t123tm\" data-start=\"6664\" data-end=\"6819\">costul ini\u021bial al livr\u0103rii atunci c\u00e2nd este returnat\u0103 numai o parte a comenzii \u0219i taxa de transport ar fi fost oricum datorat\u0103 pentru produsele p\u0103strate.<\/li>\n<\/ul>\n<p data-start=\"6821\" data-end=\"7000\">Rambursarea va fi efectuat\u0103 f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i \u00een maximum <strong data-start=\"6893\" data-end=\"6919\">14 zile calendaristice<\/strong> de la data la care societatea este informat\u0103 cu privire la decizia de retragere.<\/p>\n<p data-start=\"7002\" data-end=\"7054\">GRATA INVEST S.R.L. poate am\u00e2na rambursarea p\u00e2n\u0103 la:<\/p>\n<ul data-start=\"7056\" data-end=\"7143\">\n<li data-section-id=\"10kl4uk\" data-start=\"7056\" data-end=\"7092\">primirea produselor returnate; sau<\/li>\n<li data-section-id=\"1ep7or7\" data-start=\"7093\" data-end=\"7143\">primirea dovezii c\u0103 produsele au fost expediate,<\/li>\n<\/ul>\n<p data-start=\"7145\" data-end=\"7193\">lu\u00e2ndu-se \u00een considerare data cea mai apropiat\u0103.<\/p>\n<h2 data-section-id=\"1u0yj62\" data-start=\"7195\" data-end=\"7226\">9. Modalitatea de rambursare<\/h2>\n<p data-start=\"7228\" data-end=\"7393\">Pentru comenzile achitate online cu cardul bancar prin <strong data-start=\"7283\" data-end=\"7303\">NETOPIA Payments<\/strong>, suma va fi rambursat\u0103, de regul\u0103, \u00een contul aferent cardului utilizat la plata comenzii.<\/p>\n<p data-start=\"7395\" data-end=\"7481\">Durata p\u00e2n\u0103 la afi\u0219area banilor \u00een cont poate depinde \u0219i de banca emitent\u0103 a cardului.<\/p>\n<p data-start=\"7483\" data-end=\"7604\">Pentru comenzile achitate la livrare, rambursarea se va efectua prin transfer bancar, \u00een contul IBAN comunicat de Client.<\/p>\n<p data-start=\"7606\" data-end=\"7669\">Clientului nu \u00eei vor fi percepute comisioane pentru rambursare.<\/p>\n<h2 data-section-id=\"jhuna\" data-start=\"7671\" data-end=\"7721\">10. Produse gre\u0219ite, deteriorate sau neconforme<\/h2>\n<p data-start=\"7723\" data-end=\"7875\">Dac\u0103 produsul primit este deteriorat, prezint\u0103 o neconformitate sau este diferit de cel comandat, Clientul trebuie s\u0103 contacteze GRATA INVEST S.R.L. la:<\/p>\n<p data-start=\"7877\" data-end=\"7932\"><strong data-start=\"7877\" data-end=\"7888\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"7889\" data-end=\"7904\">office@grata.ro<\/a><br data-start=\"7904\" data-end=\"7907\" \/><strong data-start=\"7907\" data-end=\"7919\">Telefon:<\/strong> 0799 955 572<\/p>\n<p data-start=\"7934\" data-end=\"8007\">Pentru solu\u021bionarea rapid\u0103 a situa\u021biei, Clientul este rugat s\u0103 transmit\u0103:<\/p>\n<ul data-start=\"8009\" data-end=\"8199\">\n<li data-section-id=\"fjoz99\" data-start=\"8009\" data-end=\"8028\">num\u0103rul comenzii;<\/li>\n<li data-section-id=\"1cpazm9\" data-start=\"8029\" data-end=\"8052\">denumirea produsului;<\/li>\n<li data-section-id=\"5e5ew2\" data-start=\"8053\" data-end=\"8079\">o descriere a problemei;<\/li>\n<li data-section-id=\"dvmlvs\" data-start=\"8080\" data-end=\"8114\">fotografii clare ale produsului;<\/li>\n<li data-section-id=\"1y8v9ko\" data-start=\"8115\" data-end=\"8199\">fotografii ale ambalajului \u0219i etichetei de transport, dac\u0103 acestea sunt relevante.<\/li>\n<\/ul>\n<p data-start=\"8201\" data-end=\"8302\">Produsele neconforme beneficiaz\u0103 de garan\u021bia legal\u0103 de conformitate prev\u0103zut\u0103 de O.U.G. nr. 140\/2021.<\/p>\n<p data-start=\"8304\" data-end=\"8380\">\u00cen func\u021bie de situa\u021bie \u0219i de condi\u021biile legale, Clientul poate beneficia de:<\/p>\n<ul data-start=\"8382\" data-end=\"8524\">\n<li data-section-id=\"1n7i9ju\" data-start=\"8382\" data-end=\"8405\">repararea produsului;<\/li>\n<li data-section-id=\"1sx7aoj\" data-start=\"8406\" data-end=\"8430\">\u00eenlocuirea produsului;<\/li>\n<li data-section-id=\"nu5lc0\" data-start=\"8431\" data-end=\"8468\">reducerea propor\u021bional\u0103 a pre\u021bului;<\/li>\n<li data-section-id=\"12foshn\" data-start=\"8469\" data-end=\"8524\">\u00eencetarea contractului \u0219i rambursarea sumei achitate.<\/li>\n<\/ul>\n<p data-start=\"8526\" data-end=\"8638\">Costurile justificate pentru returnarea unui produs gre\u0219it sau neconform vor fi suportate de GRATA INVEST S.R.L.<\/p>\n<h2 data-section-id=\"2j1p8q\" data-start=\"8640\" data-end=\"8669\">11. Schimbarea unui produs<\/h2>\n<p data-start=\"8671\" data-end=\"8795\">Dac\u0103 se dore\u0219te schimbarea unui produs cu un alt model sau o alt\u0103 m\u0103rime, Clientul trebuie s\u0103 contacteze GRATA INVEST S.R.L.<\/p>\n<p data-start=\"8797\" data-end=\"8915\">Schimbul se poate realiza \u00een limita stocului disponibil \u0219i cu respectarea condi\u021biilor privind produsele personalizate.<\/p>\n<p data-start=\"8917\" data-end=\"9039\">Dac\u0103 schimbul direct nu este posibil, Clientul poate returna produsul eligibil, iar produsul dorit va fi comandat separat.<\/p>\n<p data-start=\"9041\" data-end=\"9146\">Eventualele diferen\u021be de pre\u021b \u0219i costuri de transport vor fi comunicate \u00eenainte de realizarea schimbului.<\/p>\n<h2 data-section-id=\"1yke2or\" data-start=\"9148\" data-end=\"9190\">12. Refuzarea sau neridicarea coletului<\/h2>\n<p data-start=\"9192\" data-end=\"9333\">Refuzarea coletului la livrare sau neridicarea acestuia de la easybox nu \u00eenlocuie\u0219te \u00eentotdeauna notificarea privind retragerea din contract.<\/p>\n<p data-start=\"9335\" data-end=\"9452\">Clientul este rugat s\u0103 comunice decizia de anulare sau retragere la <strong data-start=\"9403\" data-end=\"9422\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"9405\" data-end=\"9420\">office@grata.ro<\/a><\/strong>, men\u021bion\u00e2nd num\u0103rul comenzii.<\/p>\n<p data-start=\"9454\" data-end=\"9643\">Costurile directe ale return\u0103rii coletului pot reveni Clientului, cu excep\u021bia cazului \u00een care refuzul este determinat de o eroare a V\u00e2nz\u0103torului sau de o neconformitate evident\u0103 a livr\u0103rii.<\/p>\n<h2 data-section-id=\"1cksqnl\" data-start=\"9645\" data-end=\"9673\">13. Formular de retragere<\/h2>\n<p data-start=\"9675\" data-end=\"9764\">Formularul se completeaz\u0103 \u0219i se transmite numai dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract.<\/p>\n<p data-start=\"9766\" data-end=\"9875\"><strong data-start=\"9766\" data-end=\"9776\">C\u0103tre:<\/strong><br data-start=\"9776\" data-end=\"9779\" \/>GRATA INVEST S.R.L.<br data-start=\"9798\" data-end=\"9801\" \/>Strada C\u0103lug\u0103reni nr. 5, camera nr. 4, Constan\u021ba<br data-start=\"9849\" data-end=\"9852\" \/>E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"9860\" data-end=\"9875\">office@grata.ro<\/a><\/p>\n<p data-start=\"9877\" data-end=\"9990\">V\u0103 informez prin prezenta cu privire la retragerea mea din contractul referitor la v\u00e2nzarea urm\u0103toarelor produse:<\/p>\n<p data-start=\"9992\" data-end=\"10102\"><strong data-start=\"9992\" data-end=\"10015\">Produsul\/produsele:<\/strong><br data-start=\"10015\" data-end=\"10018\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10104\" data-end=\"10212\"><strong data-start=\"10104\" data-end=\"10125\">Num\u0103rul comenzii:<\/strong><br data-start=\"10125\" data-end=\"10128\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10214\" data-end=\"10319\"><strong data-start=\"10214\" data-end=\"10232\">Data comenzii:<\/strong><br data-start=\"10232\" data-end=\"10235\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10321\" data-end=\"10437\"><strong data-start=\"10321\" data-end=\"10350\">Data primirii produselor:<\/strong><br data-start=\"10350\" data-end=\"10353\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10439\" data-end=\"10565\"><strong data-start=\"10439\" data-end=\"10478\">Numele \u0219i prenumele consumatorului:<\/strong><br data-start=\"10478\" data-end=\"10481\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10567\" data-end=\"10680\"><strong data-start=\"10567\" data-end=\"10593\">Adresa consumatorului:<\/strong><br data-start=\"10593\" data-end=\"10596\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10682\" data-end=\"10781\"><strong data-start=\"10682\" data-end=\"10694\">Telefon:<\/strong><br data-start=\"10694\" data-end=\"10697\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10783\" data-end=\"10881\"><strong data-start=\"10783\" data-end=\"10794\">E-mail:<\/strong><br data-start=\"10794\" data-end=\"10797\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"10883\" data-end=\"11003\"><strong data-start=\"10883\" data-end=\"10916\">Cont IBAN, dac\u0103 este necesar:<\/strong><br data-start=\"10916\" data-end=\"10919\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"11005\" data-end=\"11124\"><strong data-start=\"11005\" data-end=\"11037\">Numele titularului contului:<\/strong><br data-start=\"11037\" data-end=\"11040\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"11126\" data-end=\"11222\"><strong data-start=\"11126\" data-end=\"11135\">Data:<\/strong><br data-start=\"11135\" data-end=\"11138\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"11224\" data-end=\"11340\"><strong data-start=\"11224\" data-end=\"11253\">Semn\u0103tura consumatorului:<\/strong><br data-start=\"11253\" data-end=\"11256\" \/>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p data-start=\"11342\" data-end=\"11414\"><em data-start=\"11342\" data-end=\"11414\">Semn\u0103tura este necesar\u0103 numai dac\u0103 formularul este transmis pe h\u00e2rtie.<\/em><\/p>\n<p data-start=\"11416\" data-end=\"11718\" data-is-last-node=\"\" data-is-only-node=\"\">Politica este \u00eentemeiat\u0103 pe regulile privind retragerea, returnarea \u0219i rambursarea prev\u0103zute de <a class=\"decorated-link\" href=\"https:\/\/legislatie.just.ro\/Public\/DetaliiDocument\/169141?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"11512\" data-end=\"11590\">O.U.G. nr. 34\/2014<\/a>, iar produsele neconforme sunt reglementate de <a class=\"decorated-link\" href=\"https:\/\/legislatie.just.ro\/Public\/DetaliiDocument\/250044?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"11638\" data-end=\"11717\">O.U.G. nr. 140\/2021<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prezenta Politic\u0103 de retur se aplic\u0103 produselor comandate online prin intermediul magazinului Grata For Men, disponibil la adresa https:\/\/grata.ro\/formen\/ \u0219i administrat de: GRATA INVEST S.R.L.Sediul social: jud. Constan\u021ba, municipiul Constan\u021ba,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2625","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/pages\/2625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/comments?post=2625"}],"version-history":[{"count":2,"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/pages\/2625\/revisions"}],"predecessor-version":[{"id":2627,"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/pages\/2625\/revisions\/2627"}],"wp:attachment":[{"href":"https:\/\/grata.ro\/formen\/wp-json\/wp\/v2\/media?parent=2625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}